Return & Exchange

About return：

We have high quality standards to ensure that all products we ship are in perfect condition. If you are not satisfied with your purchase, please request a return within 30 days after receiving the package, provided that the item is not artificially damaged/defective/stained/wrong/missing.

  1. Please contact our customer service email address 634860360@qq.com to initiate a return or exchange request.
  2. We will process your request within 7 business days and reply to your questions and provide details about the process via email, along with guidance on how to proceed.
  3. Initiate the return/exchange or refund process.

 

About paying for return shipping：

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

 

Time allowed for order cancellation：

Under normal circumstances, we will process the order within 30 minutes after the customer places the order. If the customer needs to cancel the order, We support customers to cancel orders by contacting our customer service email within 30 minutes after placing an order or before the order is shipped.
Email: 634860360@qq.com

 

Refund processing time：

  1. Please contact our customer service email address 634860360@qq.com to request a refund. We will process your request within 7 business days.
  2. The refund will be issued within 7 business days upon the receipt by our warehouse and verified the conditions of the items.
  3. It normally takes one business day for the refund to appear on your Ruilite-sawblade wallet. The balance in your wallet could either be applied to your future purchases or withdrawn to your PayPal/bank account at any time.
  4. It normally takes 1-3 working days for the refund to show in your PayPal (normally 48 hours ); 10-20 business days on your credit/debit card that depends on your financial institution.

 

About the refund amount：

We will offer full refund on all items that are returned back to us. (Excluding discounts and Ruilite-sawblade points which are non-refundable.）
Note:
1. Ruilite-sawblade is not responsible for lost, missing or damaged packages in return transit. We suggest you contact shipping company for a claim.

2. Please be sure to double check your returns before shipping them out. We are not responsible for the return of non-Ruilite-sawblade product and which didn't arrvied at our address correctly.

3. The original shipping fee and insurance are non-refundable.

 

What if my item is damaged/defective/stained/wrong/misssing or has any other quality issue?
Please contact our customer service click 634860360@qq.com and be sure to check with us before returning anything.
Kindly noted that the description and clear pictures of associated items and sku number are required, so that we can solve the problem ASAP.